ThoroVet Veterinary Software Ends Partnership with Business Infusions, Moves Customer Service and Sales to New Internal Structure
For Immediate Release - June 18, 2020 (Houston, Texas):
ThoroVet, LLC, a Texas based technology company and developers of ThoroVet, a comprehensive cloud-based software system for Equine Veterinary Practitioners, announced today the transition of customer service and sales from Inova Group ULC, d/b/a Business Infusions, of Calgary, Canada into an internal structure within ThoroVet, LLC based in Houston, Texas, USA.
Effective June 19th, 2020, ThoroVet and Business Infusions will be mutually dissolving the customer service partnership with Business Infusions, immediately transitioning all sales and customer support internally within ThoroVet. This changeover will allow ThoroVet to nurture a direct relationship with users from start to finish during the sales process, on-boarding, and both customer and technical support.
ThoroVet will be launching a fully intuitive, user-friendly knowledge base site for support, complete with help documents, tutorials, frequently asked questions, training guides, and videos. This portal will be launched at the time of this release, while various features continue to be created and enhanced over the coming weeks, as well as a continual basis.
In addition, ThoroVet will be launching “Personal Support” through e-mail, chat, and by phone, which will give all users direct access to a customer support representative, including evening and weekend coverage options, resulting in a faster resolution of issues. Understanding the needs and unpredictable schedule of ambulatory equine veterinarians, ThoroVet will make it a priority to offer a broad range of customer support tools available around the clock, from the self-service knowledge base, chat feature, and personal assistance.
“Since 2018, the experience and expertise between the team at Business Infusions and ThoroVet, LLC. have enabled us to cultivate ThoroVet, our cloud-based software system designed for ambulatory equine veterinarians. We greatly value the guidance, support, and customer service from Business Infusions during this process. We look forward to our new internal hands-on approach moving forward,” said Lloyd Schwing, Chairman and Chief Executive Officer of ThoroVet, LLC. “We are excited about these changes along with the road map of development, integrations, and support that will continue to move ThoroVet towards being the fastest growing equine veterinary software system available.”
For inquiries regarding ThoroVet software or users in need of support, you can now contact ThoroVet directly at email@example.com or 877-989-8387 (VETS). Visiting www.ThoroVet.com will provide general information and access to the support knowledge base and customer service.
For more information on ThoroVet, visit www.ThoroVet.com, and find ThoroVet on Facebook, Instagram, Twitter, and YouTube.
About ThoroVet, LLC
ThoroVet Equine Veterinary Software delivers innovative technology solutions to equine veterinary practitioners needing comprehensive yet easily accessible software to manage their medical records, case documents, patient information, and billing requirements, with a state-of-the-art sync with QuickBooks Online. ThoroVet leverages the technology available with today’s need for cloud-based infrastructure for equine specific veterinarians to have their software needs met through both their web based and mobile application system while operating their business remotely, on farm calls, and stall-side.
Media contact: Mandy Boggs, Vice President of Marketing firstname.lastname@example.org
During these uncertain times, the entire team behind ThoroVet continues to be focused on the mission that has always been important to us - helping Equine Veterinarians successfully run their ambulatory practice with a medical record + billing system designed for their unique needs. COVID-19 has impacted everyone around the globe. ThoroVet is deeply committed to doing our part in helping to minimize the spread, while being there to offer solutions and support for the Veterinary community impacted by these changes, both in how they are able to operate their practice with new necessary adjustments, while keeping their staff and clients safe. We hope that everyone and their families remain healthy during this tumultuous time, with profound gratitude for our essential workers and those on the front lines. A sincere thank you from everyone here at ThoroVet.
We would like to share with you the current actions we are taking to ensure the health of our team members and the equine Veterinary community:
Houston, Texas (March 27, 2020) – ThoroVet, LLC, a Texas based technology company and developers of ThoroVet, a comprehensive cloud-based software system for Equine Veterinary Practitioners, announced today the promotion of Mandy Boggs from Marketing Director to Vice President of Marketing.
“Mandy’s tireless efforts over the years to this product and her commitment moving forward to expand the product and gain market share is invaluable. We have been blessed to have Mandy on our team,” said Lloyd Schwing, President of ThoroVet, LLC.
Boggs, a part of the team since 2014, brings ThoroVet her expertise in marketing strategy, creative design and brand development, along with over twenty years of experience in the equestrian and veterinary industry.
In her new lead role, Boggs will lead strategic insight to support market strategy and development, creative and web development, branding, market positioning, customer retention and acquisitions, overall customer experience, and end-to-end marketing campaigns, ensuring continued success in the veterinary software industry.
About ThoroVet, LLC
ThoroVet delivers innovative technology solutions to equine veterinary practitioners needing comprehensive yet easily accessible software to manage their medical records, case documents, patient information, and billing requirements. ThoroVet leverages the technology available with today’s need for cloud-based infrastructure for veterinarians to have their software needs met through both their web based and mobile application system.
What's New in ThoroVet Version 1.0804:
1) Corrections to sales tax calculation to more closely match QuickBooks when numerous item invoices are generated.
2) Minor fixes to QB syncing for items and customers to prevent duplicates and errors.
3) Improvements to the “Sync All With QuickBooks” button so that all paid invoices are pushed to QB including payments made with Stripe.
4) Consolidate invoice and discharge summary emails so that one email is sent when there is a single invoice but many discharge summaries.
1) Same corrections to sales tax calculations as the Web update.
2) Date selector improvement when settings reminders for vaccinations to quickly select dates far in the future.
What's New in the ThoroVet Mobile App:
Important Software Update and Enhancements To the ThoroVet System: Released February 7, 2020: V0.30801
Version 0.30801 offers even more enhancements and improvements to the system. At ThoroVet, we are constantly working hard to improve the only complete platform to run your equine veterinary business on. From the tool in the field, the system in the cloud and the technology that leverages QuickBooks™ Online to handle all of your end of month billing and satisfy your accounting needs, you can count on us to help you and your practice.
Version 0.30801 includes improvements and numerous system enhancements, including the following:
How to Update Your ThoroVet App to the Newest Version From Your iPad
On your iPad, go to Settings > [your name] > iTunes & App Store. Then turn on or turn off App Updates.
Feel free to reach out to support at email@example.com, if you have any questions or need assistance with the new features. You may also visit our online knowledge-base for how-to articles and set-up guides for immediate assistance.