ThoroVet Veterinary Software Ends Partnership with Business Infusions, Moves Customer Service and Sales to New Internal Structure
For Immediate Release - June 18, 2020 (Houston, Texas):
ThoroVet, LLC, a Texas based technology company and developers of ThoroVet, a comprehensive cloud-based software system for Equine Veterinary Practitioners, announced today the transition of customer service and sales from Inova Group ULC, d/b/a Business Infusions, of Calgary, Canada into an internal structure within ThoroVet, LLC based in Houston, Texas, USA.
Effective June 19th, 2020, ThoroVet and Business Infusions will be mutually dissolving the customer service partnership with Business Infusions, immediately transitioning all sales and customer support internally within ThoroVet. This changeover will allow ThoroVet to nurture a direct relationship with users from start to finish during the sales process, on-boarding, and both customer and technical support.
ThoroVet will be launching a fully intuitive, user-friendly knowledge base site for support, complete with help documents, tutorials, frequently asked questions, training guides, and videos. This portal will be launched at the time of this release, while various features continue to be created and enhanced over the coming weeks, as well as a continual basis.
In addition, ThoroVet will be launching “Personal Support” through e-mail, chat, and by phone, which will give all users direct access to a customer support representative, including evening and weekend coverage options, resulting in a faster resolution of issues. Understanding the needs and unpredictable schedule of ambulatory equine veterinarians, ThoroVet will make it a priority to offer a broad range of customer support tools available around the clock, from the self-service knowledge base, chat feature, and personal assistance.
“Since 2018, the experience and expertise between the team at Business Infusions and ThoroVet, LLC. have enabled us to cultivate ThoroVet, our cloud-based software system designed for ambulatory equine veterinarians. We greatly value the guidance, support, and customer service from Business Infusions during this process. We look forward to our new internal hands-on approach moving forward,” said Lloyd Schwing, Chairman and Chief Executive Officer of ThoroVet, LLC. “We are excited about these changes along with the road map of development, integrations, and support that will continue to move ThoroVet towards being the fastest growing equine veterinary software system available.”
For inquiries regarding ThoroVet software or users in need of support, you can now contact ThoroVet directly at firstname.lastname@example.org or 877-989-8387 (VETS). Visiting www.ThoroVet.com will provide general information and access to the support knowledge base and customer service.
For more information on ThoroVet, visit www.ThoroVet.com, and find ThoroVet on Facebook, Instagram, Twitter, and YouTube.
About ThoroVet, LLC
ThoroVet Equine Veterinary Software delivers innovative technology solutions to equine veterinary practitioners needing comprehensive yet easily accessible software to manage their medical records, case documents, patient information, and billing requirements, with a state-of-the-art sync with QuickBooks Online. ThoroVet leverages the technology available with today’s need for cloud-based infrastructure for equine specific veterinarians to have their software needs met through both their web based and mobile application system while operating their business remotely, on farm calls, and stall-side.
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